Refund policy

Last Updated: July 12, 2026

At FIT YUX, we are committed to providing high-quality print-on-demand apparel and excellent customer service. Every product is custom-made after you place your order, so please read our policy carefully before making a purchase.

Eligibility for Refunds or Replacements

We will provide a refund or replacement in the following situations.

1. Damaged or Defective Products

If your order arrives damaged, misprinted, defective, or has a manufacturing error, please contact us within 30 days of receiving your order.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the product and the defect

Once approved, we will provide either:

  • A free replacement, or

  • A full refund to your original payment method.

2. Incorrect Item Received

If you receive the wrong product, size, color, or design due to our production or fulfillment error, we will replace the item or issue a full refund at no additional cost.

Please contact us within 30 days of delivery.

3. Lost Orders

If your tracking has not updated for an extended period or your order appears to be lost in transit, please contact us.

After confirming the shipment is officially considered lost by the shipping carrier or our fulfillment partner, we will offer either:

  • A replacement shipment, or

  • A full refund.

4. Orders Marked as Delivered

If the tracking information shows your order has been delivered but you cannot locate it:

  • Check with family members, neighbors, or your building management.

  • Contact your local postal service or shipping carrier.

  • If necessary, file a missing package report with the carrier.

Unfortunately, we cannot automatically issue refunds for packages marked as successfully delivered.

Order Cancellations

Orders may only be canceled before production begins.

Since all products are made to order, once production has started we are unable to cancel, change, or modify your order.

Returns & Exchanges

Because every item is custom printed specifically for you, we do not accept returns or exchanges for:

  • Ordering the wrong size

  • Ordering the wrong color

  • Change of mind

  • Buyer preference

  • Accidental purchases

Please review the product description and size chart carefully before placing your order.

Items Not Eligible for Refunds

Refunds or replacements will not be issued for:

  • Normal wear and tear

  • Minor color differences caused by screen settings

  • Slight variations in print placement (within manufacturing tolerance)

  • Incorrect shipping address provided by the customer

  • Orders refused or unclaimed by the recipient

  • Delays caused by customs, severe weather, natural disasters, strikes, or other events beyond our control

Shipping Delays

Estimated delivery times are provided for reference only.

Production and shipping may occasionally be delayed due to:

  • High seasonal demand

  • Customs inspections

  • Severe weather

  • Carrier disruptions

  • Public holidays

These delays do not automatically qualify for a refund.

How to Submit a Claim

Please email our customer support with:

  • Order number

  • Full name

  • Description of the issue

  • Photos of the product (if applicable)

We aim to respond within 1–2 business days.

Contact Us

If you have any questions regarding this policy, please contact us.

Email: support@fityux.com

We are committed to resolving any issues fairly and as quickly as possible.